FAQ
Delivery 🚚
What are the delivery times?
Generally, delivery takes 2 to 6 days depending on the day you place your order. Any order placed on our website is handed over to the carrier the following business day (excluding weekends and public holidays).
Please note that as the end-of-year holidays approach, these delays may increase!
For the fastest possible delivery, choose home delivery (La Poste - Colissimo).
How much does delivery cost?
Back-to-school offer: free delivery until September 10, 2025 only.
We offer 2 types of delivery:
- Delivery to a relay point (Mondial Relay): €2.90
- Home delivery (La Poste - Colissimo): €4.90
Delivery is free for all orders over €60.
Is it possible to have it delivered abroad?
Yes, we offer home delivery to Belgium, Germany, Luxembourg, Italy, Spain and the Netherlands for €12.90.
If you live in a country other than those mentioned above, please send us a little message!
How do I track my delivery?
As soon as your order is shipped, you will receive an email from us containing your tracking number!
If you cannot find this email, please check your emails or contact us , we will respond as soon as possible.
Our posters 🖌️
Is the poster sold with the frame?
The poster price listed on the website includes the poster only. However, you can complete your purchase with a black frame, 100% made in France (in Morbihan). For any frame purchase, in addition to your poster, we offer installation.
You can find this frame as soon as you add a poster to your basket or by clicking here: https://lafficheur-francais.fr/products/cadre-noir-mise-sous-cadre
What quality of paper is used for the poster?
To achieve an excellent quality poster, we selected a 200g/m2 matte coated paper. In addition, the paper is 100% PEFC certified.
Where are the posters printed?
All our posters are printed in France and mainly in Brittany!
Where can I find your posters besides the website?
You can also find some of our posters at our retailers! Click here to see the list of stores
Payment & Invoices 💳
What payment methods are accepted?
All transactions are made on the site via Paypal or via bank card, VISA and Mastercard.
Is payment secure?
Your information is encrypted to allow secure browsing on the site. Our SSL certificate (https), Stripe, the world's leading online payment solution, guarantees fully protected transactions.
How do I get an invoice for my purchase?
When you place your order, you will receive an order confirmation email (just check your spam folder) with a link to download your invoice in PDF format.